Below I reprint the email i just fired off to this site. Use it at your own risk!
I am a long-time user of this site to order comics...and I am VERY displeased. Lately, your customer service has gone downhill, to the point where I now tell friends in my online comics communities to NOT use your service. Already displeased, I now find that i dislike your new website to the extreme. It is clunky, hard to use, hard to find what you want to find; moreover, you seem to have foolishly deleted all of your customer accounts! WHy would i wish to continue to use your service? Maybe you can enlighten me as to what is "good" about this website service, before I take my business elsewhere, after many years of faithful service. Because, right now, all I am seeing is poor customer service and poor business decisions. Why would I entrust my future business deals to a company who has erased or lost my account information? Am i supposed to create a new account after all these years, and then not be able to see the previous orders I have placed over the last few months? Is this supposed to instill confidence in your customers?
Really, I'd like to know what the heck is going on there at your company!
A completely dissatisfied and unhappy customer